Last Updated: 01 October 2025
Welcome to Three Coppins Cove.
We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://threecoppinscove.co.za.
By using our website or submitting a booking enquiry, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following personal information:
a. Information You Provide
When you fill out our booking or contact forms, you may be asked to provide:
- Full name
- Email address
- Telephone number
- Check-in and check-out dates
- Number of guests
- Any additional comments or special requests
This information is used solely to manage your booking enquiry and is forwarded to our appointed managing agent for confirmation and follow-up.
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited, time spent, and referring websites
- Device information (desktop, tablet, mobile)
- Cookies and similar tracking technologies
This information helps us understand visitor behaviour and improve website performance and search visibility.
2. How We Use Your Information
We use the information we collect to:
- Process and respond to booking or enquiry submissions
- Share booking details securely with our managing agent for reservation handling
- Communicate with you about your enquiry or stay
- Improve our website’s functionality and SEO performance
- Monitor and analyse usage trends through web analytics tools
- Comply with legal or regulatory obligations
We will not use your information for any purpose unrelated to your booking or enquiry unless you have explicitly provided consent.
3. Managing Agent Information Sharing
When you submit a booking enquiry, your information is securely transmitted to our managing agent, who is responsible for confirming bookings, processing payments (if applicable), and responding to queries.
Our managing agent is contractually bound to:
- Use your personal information only for the purpose of managing your booking,
- Protect your information in accordance with POPIA, and
- Not share your data with any unauthorised third parties.
4. Use of Cookies and Analytics
We use cookies and analytics tools to enhance your browsing experience and improve our SEO performance.
a. Cookies
Cookies are small text files stored on your device. They help us:
- Recognise returning visitors
- Analyse which pages are most visited
- Improve website load times and usability
You can disable cookies in your browser settings. Please note that some parts of the site may not function properly if you do.
b. Analytics and SEO Tools
We may use third-party services such as Google Analytics, Google Search Console, and Meta Pixel to collect anonymous usage data. These services may use cookies and other identifiers to track aggregated, non-personal website performance metrics.
We do not share personally identifiable information with these providers.
5. Legal Basis for Processing
We process personal information based on one or more of the following grounds:
- Your consent (e.g., when you submit a booking or contact form)
- Performance of a contract (to manage a booking request)
- Legal obligations (to comply with applicable laws)
- Our legitimate interest in maintaining and improving the website and services
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:
- Booking and enquiry data: retained for up to 24 months for reference and record-keeping
- Analytics and cookie data: retained as per third-party provider policies (e.g., Google Analytics standard retention of 14 months)
After this period, information is securely deleted or anonymised.
7. Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorised access.
Our website uses SSL encryption and secure web hosting, and only authorised individuals (such as our managing agent) have access to booking data.
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator (South Africa)
You can exercise these rights by contacting us using the details below.
9. Contact Information
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:
Email: info@threecoppinscove.co.za
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with a revised “Last Updated” date.
Information Regulator (South Africa) Contact
If you believe your privacy rights have been violated, you may contact:
The Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/